Karaq Store – Return & Refund Policy
(Last updated 21 October 2026)
1. Our Promise
We accept returns and exchanges for defective and non-defective products within 14 calendar days from the date you receive your order. Change-of-mind returns must be new and unused, as detailed below. Returns are made in store and are free, with no return or restocking fee. Refunds are issued within 2 days of receiving the returned item.
2. Eligibility Checklist
To qualify for a return, the item must:
| ✔ Required | ✘ Not Accepted |
|---|---|
| Unused, unwashed and in original packaging with tags and accessories | Items marked Final Sale, clearance or personalized |
| Accompanied by the original receipt / invoice | Products with obvious signs of misuse, wear or damage |
| Returned with all free gifts, manuals or bundled items | Hygienic items (e.g., underwear, swimwear, pierced jewellery) once the hygiene seal is broken |
| Returned in store within 14 days of delivery | Perishable goods, digital downloads, gift cards |
If your product arrived damaged or defective, see Section 6 below.
3. In-store Returns
Returns are accepted in store. Email medogalileo@gmail.com within 14 calendar days of delivery with your order number and the item you wish to return or exchange. Contact customer service to confirm the designated local return location before visiting.
Do not send returns by post or courier. Do not use the administrative address or a shipping partner’s address for a return unless customer service confirms it as the designated return location. Bring the item, its original packaging, accessories and receipt or invoice.
4. Refunds
Method: Refunds are credited to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer to an account you provide.
Timing: Your refund will be issued within 2 days of receiving the returned item.
Return Fees:
- Returns of wrong, faulty or damaged items are free, with no return or restocking fee.
- Change-of-mind returns are free, with no return or restocking fee deducted from the refund.
5. Exchanges
Need a different size or colour? Follow the same return steps, then place a new order once your refund is processed. This ensures the desired item is reserved for you.
6. Faulty, Damaged or Incorrect Items
Contact us within 14 calendar days of delivery with your order number and details of the problem. Reporting damage promptly helps us assist you. We’ll offer:
- Free replacement (subject to availability)
- Full refund, or
- Store credit
7. Late or Missing Refunds
- Check your bank or card account again.
- Then contact your bank; processing time often varies.
- If you’ve done this and still have not received your refund, please email medogalileo@gmail.com and we’ll be happy to help.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Refunds can only be made to the original purchaser’s payment method.
9. Contact Us
Karaq Store
United Arab Emirates
medogalileo@gmail.com
This policy is governed by the laws and regulations of the United Arab Emirates. We reserve the right to update it at any time; any changes will be posted on this page.